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Straightforward instructions on the way to SMS Tolling Agreement

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How to SMS Tolling Agreement

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Derek Johnson from tatango.com addresses a common question regarding mass text messaging for brands: whether it's necessary to include opt-out instructions in every message. Many brands use phrases like "text STOP to unsubscribe." Derek emphasizes that personal opinions are irrelevant; what truly matters is adherence to regulations established by the CTIA. He mentions the CTIA Short Code Monitoring Handbook, which outlines all the rules for text message marketing, indicating that it is a comprehensive document that brands should consult for guidance.

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What are examples of SMS opt-in?

For example, Yes! Please send me special offers and updates. or Text me with sales! represent explicit requests for opt-in texts from a business. An automated response sent via an SMS platform would also qualify as an opt-in request.

Can a company text me without my permission?

Telephone Consumer Protection Act (TCPA) Under the TCPA, companies may not send messages to consumers without their consent. Even if an individual provides their phone number or has a long-standing relationship with the business, the company cannot text the individual if they have not granted written consent.

How can I get SMS consent?

Express consent comes in the form of an individual agreeing to receive texts in the future. You can obtain express consent by simply asking the customer over text after they text you, on your website, verbally, or on a written form. Really, its quite simple, ask for permission to text people in the future.

Do you need consent to send SMS?

Text Message Laws The major theme of the TCPA is that you must obtain express written consent from people before sending them promotional text messages. Failure to do so can trigger large class-action lawsuits and penalties of up to $500 per text. The good news is that getting consent isnt that hard.

Why do I get charged for SMS messages?

Sometimes you might get charged for a text message even though most texts are included free in your plan or you have plenty of allowance left. This is often because your phone has converted your text (SMS) to a picture message (MMS). Picture messages arent included in your plan.

Is opt-in SMS legal?

SMS Opt-In Under the TCPA, businesses are forbidden from contacting consumers via SMS without their written consent. That means, even if a customer has filled out their mobile phone number when filling out a form on your app or website, you dont have permission to send them an SMS message.

What qualifies as SMS consent?

SMS consent refers to whether someone is opted in (i.e., if they have agreed to receive marketing text messages from your brand).

What are examples of express written consent?

Heres some sample language for express written consent via web forms: By pressing [Name of Button, i.e., Submit], I agree to receive recurring messages from [Company Name] to the provided mobile number and also agree to the [Company Name] terms and privacy policy at [link]. Message data rates may apply.

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SMS Tolling Agreement