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How to SMS Support Agreement

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In the tutorial "SMS Platforms for Marketing and How to Pick an SMS Vendor," George Weiner, founder of Whole Whale, emphasizes the significance of SMS as a marketing medium. He notes that audiences are often away from computers, making SMS essential for timely communication. SMS marketing can enhance connections between businesses and their customers due to its ubiquity and immediacy. Whole Whale prioritizes tracking low-cost, effective SMS platforms to benefit their clients and maintain strong search rankings. Weiner also mentions that as content consumption shifts towards audio, it further highlights the need for effective SMS strategies in marketing.

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Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

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What is SMS opt in requirement?

SMS Opt-In Under the TCPA, businesses are forbidden from contacting consumers via SMS without their written consent. That means, even if a customer has filled out their mobile phone number when filling out a form on your app or website, you dont have permission to send them an SMS message.

What is the difference between opt-in and opt out in SMS?

Customers who agree to receive future text messages from a business opt in by replying to an invitation displayed in marketing materials or online. They can also opt out by replying to a text message with STOP.

How do I get consent for SMS marketing?

Paper form: Customers give consent on a paper form that clearly states they agree to receive text messages through their phone number from your business. Online form: An online form must explicitly state that the consumer subscribes to receive text messages through their phone number from your business.

Do customers have to opt-in to SMS?

SMS Opt-In Under the TCPA, businesses are forbidden from contacting consumers via SMS without their written consent. That means, even if a customer has filled out their mobile phone number when filling out a form on your app or website, you dont have permission to send them an SMS message.

What is a good SMS opt-in rate?

This varies by industry, but we recommend that our customers keep their unsubscribe rate less than 3% per text campaign. Anything more and you may not be following compliance rules. And with that, lets jump in and talk about how to prevent opt outs in your SMS marketing.

What is the purpose of SMS?

SMS or Short Message Service is the standard messaging service used on most mobile phones. It uses standardised communication protocols to send text messages between phones - its low cost and ideal for businesses to use for sending short messages to clients.

Do you need opt-in for transactional SMS?

Unlike in conversational messages, which are based on inbound messaging and implied consent, transactional SMS requires express consent.

What is a support service agreement?

A support agreement is a document that defines the rights and obligations of one more party offering services or goods to another party. A support agreement can be a technical or software support agreement, but it can also be a stockholder or shareholder support agreement.

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SMS Support Agreement