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In this video tutorial, the focus is on customizing SMS templates, which requires purchasing the SMS add-on. Users can access SMS templates in the basic package settings to configure various system messages, such as confirming a client’s reservation. Each message's purpose is described for clarity. Users can select the language for editing templates, but the actual message language follows the reservation's specified language. The video demonstrates a mini editor for editing template text, similar to a word processor. Additionally, SMS messages include specific fields called Tags, which are replaced with relevant data like reservation number and start time in the final SMS sent to clients.