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Galen, a web designer, emphasizes the importance of using templates and automations to save time in business management. He shares his past mistake of not implementing a Customer Relationship Management (CRM) tool, believing his business wasn't large enough for it. This decision hindered his growth and scalability. Now, he advocates that every service provider should utilize a CRM to effectively manage daily operations. He highlights his positive experience with HoneyBook, a specific CRM tool that has significantly improved his business processes. The tutorial will focus on quickly creating proposals using this tool.