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This video tutorial focuses on setting up default letters and SMS messages that are sent automatically to customers for various reasons. These letters and messages are formatted in simple HTML. Users are advised to review and modify these templates as needed. To make changes, users should click on 'Admin,' scroll down to 'System Settings,' and select the 'Letters' section. There, users can identify the specific letter they wish to modify, make the necessary corrections, and save the changes by clicking the 'Save' button.