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In this video, key considerations for conducting effective telephone consultations in healthcare are discussed. Telephone consultations have become more common, providing convenience for patients who may struggle to visit healthcare providers in person due to busy schedules or mobility issues. However, it's crucial to avoid cutting corners in these interactions, as missing important details can lead to incomplete patient stories. While traditional consultation skills remain applicable, the video emphasizes the need for clear communication and thoroughness to optimize patient care during phone consultations.
