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hi everyone my name is Brooks Im a developer advocate here at air kit really excited to walk you all through the build that well be uh building out today a really common thing that I see customers building around is taking some of our easy to integrate with systems some of our out of the box components and wanting to get uh deeper wanting to get more customizable with them so a great example of that and one that Im going to be walking through today is working with zendesk or other ticketing systems typically with other ticketing systems youre working a lot within those specific systems what if you wanted to create a much more customizable ticketing system through your own in-house built application so were going to be building out just that so today what Im going to be walking you through is a zendesk ticketing application that could be brought into other existing applications you already have where a user can either go to a specified link or some other application and create a