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In this video tutorial, we learn how to use docHub to complete forbearance agreements in an online banking portal, viewed through the experience of a bank customer, Sarah Rose. Facing financial difficulties that hinder her loan payments, Sarah wants to apply for a forbearance agreement to lower her monthly payments. She logs into her banking portal, which displays her pre-loaded profile information. Sarah then selects the forbearance agreement link, where docHub assists her by pre-populating her information. The platform provides form field validation and guidance, ensuring she correctly fills out all necessary sections efficiently.