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In this video tutorial, the focus is on automating customer feedback collection via SMS for e-commerce orders. The process involves sending an immediate SMS to customers confirming their successful purchase and later following up with a feedback request. To achieve this, users need to integrate WooCommerce (as the trigger application) with Twilio (as the action application) using Pably Connect software. This setup utilizes Pably's delay feature to schedule the feedback SMS a few days after the order confirmation. The tutorial will guide viewers through this automation process step by step, starting with accessing the Pably Connect website.