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In this tutorial by James from Practice Dilly, viewers learn how to send and receive text messages to patients. After logging into Practice Dilly, users can access the Message Center to view past text exchanges. To send a new message, users can search for a patient by their last name, with automatic retrieval for those using software like Dentrix, Eaglesoft, or Open Dental. After selecting the patient, the user types their message and clicks the send button. Patients receive messages from the office number for easy identification, and responses appear in the same chat window. Additionally, users can send messages by entering a mobile number and can view patient details by hovering over the information icon.