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In the Chaos Control Cloud, users can generate a customer returns analysis report from the returns area by clicking on the returns analysis icon. The report can be filtered by date and return reason. The resulting grid displays the return creation date, customer name, stock item code and description, originally sold quantity, returned quantity, and information on any exchanged items. A difference column indicates the net value change due to returns versus replacements, highlighting any loss or gain. Additionally, the report shows the percentage of items returned relative to those sold and includes the default supplier for each item.