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In this tutorial, viewers learn how to use Waste Cell's customer portal to obtain instant customer feedback through SMS Engage. The process begins by selecting contacts to whom the SMS message will be sent and preparing the message, which must include a link generated by the system. Users choose a sub-account for sending the message and can schedule its dispatch. They can also change the campaign name before sending. After sending, users can access the SMS Engage tab under analytics to view survey metrics, including response rates, average click times, and average response times. The system operates seamlessly and in real-time, facilitating effective customer feedback collection. For more information, viewers are directed to the Waste Cell website.