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have you ever been in a situation where you have delivered goods or services to your customer you have sent them an invoice but then youve realized you need to change the amount of money they should pay you or have you received an invoice from a supplier but the quality of goods or services they provided wasnt up to scratch so you feel that you shouldnt have to pay full price situations like this happen all the time in business and when they do customers and suppliers can use credit notes to sort things out welcome to bullseye money the channel that helps business owners like you understand finance and in this video were going to go through everything you need to know about credit notes lets start by taking a look at what a credit note actually is a credit note is a document that is part of the purchasing process along with other documents such as quotes and invoices they are generally used when something has gone wrong during the purchasing process resulting in the supplier need