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SMS Checklist To Improve Customer Service

SMS Checklist To Improve Customer Service

Aug 6th, 2022

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How to SMS Checklist To Improve Customer Service

5 out of 5

41 votes

The video tutorial from the Provide Support live chat team shares essential guidelines for live chat customer service operators, drawing from their extensive experience in the field since 2003. It covers key elements of effective communication, including how to start a chat with a proper greeting, ask for clarification, and admit when you don't know the answer. Additional topics include transferring chats, putting customers on hold, handling complaints and angry customers, delivering on promises, managing multiple clients, and addressing those in the wrong chat. The video emphasizes the importance of personal touches in online communication and provides examples of response techniques for various scenarios.

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