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In this mini writing workshop, Louis discusses how to craft effective business letters, particularly when delivering bad news or rejection letters. He emphasizes the importance of maintaining a polite, courteous, and professional tone. Using the example of a rejection letter for a job applicant, Louis outlines key tips to make the process smoother and less unpleasant. He highlights that even if the applicant's qualifications are impressive, the decision may be based on a better fit for the company’s needs. Louis encourages keeping essential ideas in mind to create a professional letter that communicates the message appropriately.