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In this tutorial, the focus is on optimizing team productivity through the selection of the right customer success software. The discussion addresses the multitude of available options, guiding viewers on how to determine which demos to attend, the number of demos to view, and criteria for scoring each application. It emphasizes the importance of preparation, including formulating questions and considering the need for customized demos. Gemma, a professional from Chili Piper, joins the conversation to share her team's experience in selecting a customer success tool aimed at scaling their operations while enhancing customer care, rather than merely increasing team size.
