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In the video, the speaker discusses customer interactions regarding contract reviews. They note that a significant number of customers do not thoroughly read contracts before booking, often signing quickly after paying a deposit. The speaker acknowledges variability in customer behavior—some inquire about the contract while others ignore it altogether. A noteworthy incident involved an attorney who rented from them and offered to rewrite the contract to make it more approachable, suggesting that a friendlier tone could encourage more customers to sign. However, the speaker hesitates due to the high cost of this service.
