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In this video, Charles explains the concept of a Collective Bargaining Agreement (CBA). A CBA is a written contract formed through collective bargaining, where workers unite as a union to negotiate with their employer. This contract defines the terms and conditions of employment, including wages, work hours, health insurance, retirement plans, dispute resolution, training, vacation, and holidays. The National Labor Relations Act supports the right to engage in collective bargaining, ensuring workers can choose their representatives. It is considered an unfair labor practice for either party to refuse to negotiate in good faith.