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all right next up uh ive asked wes to talk about service contracts hardware and software what do you get when you order a service contract what are your expectations uh would be some of the things that you should share back with him please done with that all right quicker then i was originally a field service technician at one point weve got also engineer fairly recently and even more recently moved into the build service management application after eric um [Applause] uh so i help customers out quoting new system replacement hardware and landlords but also uh help quoting our various services that weve offered and those service contracts are what were talking about now so we have three main uh sort of contracting types that would be maintenance software support and electronic data reporting on mac and theres actually two subsets under that are assistance services so our maintenance contracts what you get is an on-site visit one of our field service detective engineers they come