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The significance of customer satisfaction is highlighted as 82 percent of US consumers stop doing business with brands due to poor customer service. Poor customer satisfaction can lead to loss of existing customers, sales decline, and low employee morale. To ensure customer satisfaction, collecting feedback at every touchpoint is crucial. A customer satisfaction survey allows you to gather actionable feedback throughout the customer journey. ProProfs Survey Maker enables easy creation of online surveys with customizable settings and detailed reports, making it a versatile tool for gathering customer feedback efficiently.