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welcome everyone to this webinar Im a tall ciliary Topol from the region team and todays webinar topic is Service Catalog management so we go to see now what is there in the Service Catalog and the Service Catalog management so what are we going to learn in todays webinar what its going to cover so well see what is us how what is the Service Catalog management how to add a service category and a service item the Service Catalog on the client portal and service request overview on the dashboard service request as an incident and we will see how to generate some custom reports for the service request now before we go with what is the Service Catalog management lets see what is a Service Catalog so Service Catalog its a database or structured document with all the information about live services and including those that will be available for deployment the Service Catalog is the only part of service portfolio that is published to the customers and it also helps in you know support