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hi my name is Madeline Burke and Im the director of patient experience at Southeast Hill Im here today to talk to you about our patient satisfaction surveys these surveys help us to make sure our patients are satisfied with their experience whether in the clinic our outpatient services or inpatient any of our patients are eligible to get a patient satisfaction survey the only kicker is if you are discharged from inpatient to a nursing home or Skilled Nursing Facility you would not qualify surveys are sent to patients VIA mail text or email only our clinic and outpatient services are eligible to receive email or Tech surveys a lot of people in our organization look at our surveys I look at them myself our exec team and the directors and managers of every unit and Department look at the surveys they get to look at both the organization as a whole as well as their individual unit or Department we use our patient satisfaction surveys first and foremost to make sure our patients have the
