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the following is a simulated incident call the events in this simulated call are based on a real major incident that occurred in january of 2017. in the interest of brevity some details have been altered or omitted this recording is meant to supplement our response documentation which is available at response.pagerduty.com the purpose of this simulation is to show how the emergency response concepts in that documentation are applied during real scenarios our major incident starts when it is manually triggered in an incident chat channel hey this is john joining the call anyone else join the call yet hi this is matty uh joining as incident commander an incident commander is the decision maker during a major incident the incident commander should not be the person thats looking at logs and graphs or logging into servers instead theyre the person responsible for maintaining a big picture view of the incidents many moving parts in their status an incident commander should have a bias fo
