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A Software Maintenance Agreement (SMA) is akin to an extended warranty for software, providing benefits such as access to the latest releases, ongoing software development, version compatibility with clients and suppliers, and unlimited technical support. While technical support can be accessed without an SMA for a fee of $150 per issue, having an SMA is beneficial. To order an SMA upgrade, one must receive a quote and then provide a purchase order. The updates are typically sent out within a week in a kit that includes a pen, a USB flash drive, and an agenda book, with the flash drive containing essential materials.