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Mark Cohen, Internachi's general counsel since 2004, emphasizes the importance of having a written contract before conducting any inspection. He highlights that a contract ensures clarity between the inspector and the client regarding the services to be provided and what will be excluded. Without a written agreement, inspectors risk facing claims from clients who may believe promises were made. A well-defined contract helps protect inspectors by clearly outlining the terms of the agreement, preventing potential misunderstandings and disputes. Cohen advocates for the Internachi pre-inspection agreement as a solid foundation for these contracts.