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In this video, we explore how to use docHub for capturing forbearance agreements through an online banking portal, focusing on a customer named Sarah Rose. Facing financial hardships that hinder her loan payments, Sarah seeks a forbearance agreement to lower her monthly payments. She logs into her banking portal, which displays her pre-loaded profile information. By clicking the link for the forbearance agreement powered by docHub, Sarah finds that her information is automatically populated, simplifying the process. The platform offers form field validation to ensure accurate data entry and guides her through completing the necessary fields efficiently.