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On a weekly basis, it is crucial to assess the customer situation.Reflecting on practices from Amazon between 1999-2000, the company held two key weekly meetings. The first was a strategic session on Tuesdays, focusing on new product launches, competitive analysis, and holiday season preparations. The second meeting was operational and concentrated on customer support. It analyzed why customers contacted support, the effectiveness of responses, and the ratio of calls and emails managed. The main objective was to understand the reasons behind customer inquiries to improve service quality.