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When writing a letter of complaint, the key is to ensure it is short, clear, and easily understood. Such letters are necessary when experiences do not meet expectations, whether due to poor customer service, unmet promises, defective items, or other unsatisfactory situations. Begin by recognizing your emotions about the issue, which indicates a need to inform someone or seek remedy. It’s advisable to draft an initial version when feelings run high, but then discard it. Instead, focus on identifying the main points to create a more constructive and effective letter.