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In this tutorial, you will listen to multiple recordings and answer related questions. Each recording will be played only once, so it's essential to answer questions during the listening. You will have time to review instructions and questions before the recordings start. After completing the listening section, you will have 10 minutes to transfer your answers to an answer sheet. The first recording features a woman contacting a travel agent, Darren, to book a holiday. You should focus on questions 1 to 7 while listening closely to their conversation, which begins with confirming the caller's name, Anna Greaves, including spelling details.