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The speaker recounts a previous experience about creating a "do not rent to" list targeting certain individuals who are problematic. One specific incident involved a venue owner who neglected to return rented white padded chairs, leaving them outside for two days, resulting in them being dirty and covered in debris. Consequently, the speaker decided to restrict rentals of chairs to this owner while still allowing rentals of dishes and tables. Despite weekly calls from the owner requesting chairs, the office responded with standard rejections. Ultimately, the speaker chose to be direct with the venue owner by explaining the issue candidly, emphasizing their disappointment over the condition in which the chairs were returned.
