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In this video, the discussion focuses on conducting effective telephone consultations in healthcare. Telephone consultations are increasingly common, providing patients with convenient access to care, especially those with mobility issues. However, there's a risk of overlooking important details due to the format, as it's easy to miss clarifications in the patient’s narrative. While many communication and consultation skills apply to phone interactions, it's essential to remain diligent to ensure comprehensive understanding and care during these consultations. This tutorial aims to enhance communication skills to optimize patient care.