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In today's segment of "Ask the HR Expert," the discussion focuses on employee reference requests, a common topic for HR professionals. Key considerations include whether to respond to requests, how to formulate responses, and appropriate policies. The concern arises from potential exposure to defamation claims if a negative reference is given and the former employee disagrees. To mitigate risks, it is advised to establish a policy that directs all reference requests to HR, ensuring compliance and consistency. Additionally, written consent from the employee should be obtained before providing a reference, and both the request and response should be documented in writing.