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In the Chaos Control Cloud, users can generate a customer returns analysis report by accessing the returns area and clicking on the return analysis icon. This opens the report, allowing filters by date and return reason. The resulting grid displays details such as the creation date of the return, customer name, stock item code and description, original quantity sold, quantity returned, and any exchanged items. The difference column indicates the net value change between returned items and replacements, highlighting whether there is a net loss or gain. The report also shows the percentage of returned items relative to those sold and lists the default supplier for each item.