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NBC6's consumer investigator Sasha Jones reports on an increasing trend where consumers agree to confidentiality agreements in exchange for refunds, which may limit their ability to seek justice. Law professors advise consumers to carefully consider the implications of such agreements before signing. The segment addresses various consumer disputes, including issues with faulty solar panels, deceptive used-car dealerships, and defective hearing aids. However, the consumers involved cannot be featured due to the confidentiality clauses they accepted to receive refunds. The report highlights the challenges consumers face when seeking accountability from businesses.
