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Mike Cayley from the Automotive Training Institute introduces the "three Cs" for organizing work orders: Concern, Cause, and Correction. The first C, Concern, refers to the reason a customer brings in their vehicle, emphasizing the importance of separating multiple concerns (e.g., squeaking brakes, leaks, burnt-out headlights). The second C, Cause, involves the technician's inspection to determine the underlying issues behind the customer's concerns. Finally, the third C, Correction, outlines the necessary steps to resolve these concerns. Together, these elements create a clear, organized narrative for each work order, enhancing overall efficiency and communication.