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Graphic: VA Seal and Logo Narrator: The Private Medical Records Program Transforming VA Claims Processing and Improving the Veteran Experience Improving the Veteran experience and ensuring timely access to critical benefits and services is at the heart of the Department of Veterans Affairs mission. And when it comes to improving access to disability benefits, increasing the speed and efficiency of the claims development life cycle is an essential piece of VBAs transformation efforts. Today, more than ever, VA is improving claims development processes and using new tools and approaches to support faster claims decisions at every level. An essential part of this effort is the Veterans Benefits Administrations Private Medical Records, or PMR, Retrieval Program. Launched in 2010 as part of VBAs Claims Transformation, the PMR Program improves the process for retrieving private medical records to increase the overall speed, accuracy and quality of disability benefit claim processing