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In the video, Stephen Goldberg from Optimus Performance discusses the importance of leaders providing the right support to enhance employee performance. He emphasizes that while leaders naturally desire improvements in employee performance, they often overlook the critical step of identifying and delivering the necessary support. Goldberg introduces the "win-win agreement" process, which involves employees committing to specific performance standards while simultaneously receiving the support required to meet those expectations. Through this approach, leaders can effectively foster a culture of improvement and keep their teams competitive.