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In this video, we explore considerations for conducting effective phone consultations in healthcare. Telephone consultations are increasingly common, providing patients with convenient access to care, especially for those with mobility issues. However, there's a risk of missing key details by cutting corners during these interactions. While the communication and consultation skills previously discussed remain relevant, it's crucial to clarify aspects of the patient's story to ensure accurate understanding. The video aims to enhance communication skills to optimize patient care during telephone consultations.