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Michael from Success for Others discusses the importance of maintenance agreements in service businesses, emphasizing that cash flow is essential for operations and fulfilling commitments to employees and customers. He notes that maintenance agreements greatly influence a company's cash position compared to other offerings. However, during his travels, he has observed that many service companies either do not offer maintenance agreements or are skeptical about their value. Common excuses include viewing them as a loss leader, a lack of profitability, and insufficient time during peak seasons to manage these agreements effectively.