Share IT Service Request fast and easy

Straightforward guide on the way to Share IT Service Request

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Follow these simple steps to Share IT Service Request utilizing DocHub:

Sign in in your profile or sign up for free with your Google profile or email address.
Select a document you want to add from your computer or integrated cloud storage (Box, Google Drive, or OneDrive).
Access DocHub top-notch editing tools with a user-friendly interface and change IT Service Request in accordance with your needs.
Share IT Service Request and save adjustments.
Very easily fix any errors before proceeding with your papers export.
Download, export and send out or conveniently share your papers with your colleagues and consumers.
Get back to your papers or create Templates to optimize your efficiency

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How to Share IT Service Request

4.6 out of 5

40 votes

In this video tutorial, the instructor summarizes previous lectures on ticketing systems, emphasizing understanding what ticketing systems and their software entail. The session transitions to a practical demo, specifically focusing on the ServiceNow ticketing system. The instructor notes that viewers will not be able to replicate the demo firsthand and therefore advises on the use of supplemental resources. While the presenter mentions no sponsorship from ServiceNow, they recommend viewers interested in learning more to explore the extensive collection of videos available on the ServiceNow YouTube channel for deeper insights into the ticketing system. The demo is intended to enhance understanding of the system's functionality.

Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

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How do I raise a service desk request?

Requesters can call up the help desk agent and request for service. The help desk agent will in turn raise a service request by conducting a search for the service item from the list and manually feed in the users details. OR, Requesters can log into the Self Service Portal and raise the service request by themselves.

How do I share a request on Service Desk Plus?

Type-in your comments/suggestions/queries in the comments section. Click Share to share the Request. Note: Requesters can only view the shared Request and not edit it. After successfully sharing a Request, you can view the share details at the end of the Request details page.

How do I add a user to ServiceDesk plus?

To add new account, Login to ServiceDesk Plus - MSP application using the username and password of the admin user.. Click Admin tab in the header pane. On the Account Details block, click Account. In the Account List view page, click Add New Account link on the right hand side corner.

What is the difference between incident and request in ServiceDesk plus?

Incident Requests are requests that denote the failure or degradation of an IT service. For example, Unable to print, unable to fetch mails and so on. Service Requests, on the other hand, are requests raised by the user for support, delivery, information, advice or documentation.

How do I hide a share with an organization in Jira Service Desk?

As a Jira administrator, go to Cog icon Products Configuration (under Jira Service Management). The button will only be visible if a customer belongs to an organization. If you dont want them to share tickets, the best option is to remove them from the Organization.

How do I host ServiceDesk plus on the Internet?

Host ServiceDesk Plus on the Internet Step 1: Register an IP address (say, 64.12. Step 2: The IP address for servicedesk.yourdomain.com? Step 3: Configure Firewall rules (or access-list in the router) redirecting HTTP requests on IP address 64.12. Step 4: Configure the alias URL settings in ServiceDesk Plus.

How will you raise service request with related to it?

Raising a new service request is as simple as creating a new incident request from the available templates. Browse through the Template List and select a service that is relevant to your needs. Select the service item from the catalog. This takes you to the New Service Request form.

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Share IT Service Request