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Effective correspondence, whether positive or negative, should be concise, clear, and easily understandable. This tutorial focuses on writing letters of complaint, which arise when expectations are not met, such as poor customer service, unfulfilled promises, or defective items. To draft a letter of complaint, it is important to first acknowledge the emotional impulse to notify someone or seek resolution. When drafting, it’s advisable to write an initial version reflecting these heightened emotions, then discard it. This approach allows for the identification of key points to construct a balanced and constructive complaint letter.
