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In this video tutorial, the speaker discusses the Code of Ethics and their experience serving on the Grievance Committee at SRAR for the past eight years. They explain that every real estate association has a grievance committee where disputes can be resolved. Realtors can bring complaints against each other if they believe there has been a violation of the Code of Ethics or MLS rules. Additionally, members of the public can also file grievances against agents. The grievance committee serves as the initial step in addressing these complaints, determining whether the case should proceed to professional standards for further review.