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The tutorial emphasizes that effective correspondence, whether positive or negative, should be brief, clear, and easily understandable. It specifically focuses on writing letters of complaint, addressing situations that deviate from expectations, such as poor customer service or defective products. The need to notify someone arises from emotional dissatisfaction. The speaker recommends drafting an initial letter when feelings are heightened but advises discarding that version. Instead, one should identify key points and concerns to create a more composed and effective message. This approach helps ensure that the complaint is communicated constructively.
