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Mike Cayley from the Automotive Training Institute discusses the "three Cs" to maintain organized work orders that effectively communicate customer issues. The first C, "Concern," refers to the specific issues the customer presents, which should be noted separately, such as squeaking brakes, a leak, or a burnt-out headlight. The second C is "Cause," where the technician inspects the vehicle and determines the underlying reasons for the customer's concerns. Lastly, the third C, "Correction," outlines the necessary actions to resolve the customer's issues. Together, these elements help structure a clear narrative of the vehicle's service needs.
