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In this tutorial, Eric discusses 12 words to avoid in a hospital setting and stresses the impact of language on patient perceptions and empathy. He notes that word choices can subtly shape attitudes, leading to cynicism and diminishing empathy over time. Eric highlights that common terms like "endorse" and "deny" create confusion and may not accurately reflect a patient's experience. He emphasizes the importance of choosing words carefully, as even seemingly harmless terms can have cumulative negative effects on how patients are viewed and treated in a healthcare context. Overall, the tutorial aims to foster more compassionate communication in medicine.
