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I take a lot of coaching and feedback like the most frequent phone call I get from any of my clients around the world is our managers dont give any feedback theres not a lot of coaching people really never know where they stand can you come in and teach feedback and coaching training and I will eventually but I never start with that the thing people need to get is people get defensive and when they do Im thrilled because it means that theyre not hearing impaired theyre not dead and they actually care so the thing to know is this if youre your customers give you feedback thats negative thats a good thing gives you power and control youre going to get defensive and just manage it the right answer to any form of feedback is thank you even if you think theyre crazy or wrong so this is what I do I want your feedback Im gra Im grateful for your business Im periodically going to call you and Im going to ask you some questions I really want to know what you say I promise it no ma
