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hi there and thank you very much for installing chain SMS my name is Ben and today I was going to show you two things how to check your delivery receipts and also what to do if anything goes wrong and so starting with checking our delivery receipts we go to our manage practice page by clicking on our initials and then manage practice weve got a few options here the one were interested in at the moment is delivery receipts so this is showing us all the messages sent by everyone in the practice to see any that didnt get through we change our status filter to failed and this is showing us all the messages that werent delivered to the patient and this might be because their phone numbers out-of-date or if their phones been turned off for a long period of time so what wed recommend is that someone from the practice once a day goes through here and follows up all these patients with a letter or a phone call just to make sure they dont miss out on any important information the second t