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In this tutorial, the focus is on optimizing team productivity through the selection of the right customer success software. Viewers are guided on various aspects of the selection process, including which software options to consider, how to choose demos, and how to evaluate them effectively. Key questions include preparing in advance for demos and whether customized demos are beneficial. Gemma, a customer success expert from Chili Piper, shares her team's journey in selecting a customer success solution. The goal was to scale their team efficiently without simply increasing personnel. The discussion covers the selection process, outcomes, and future plans for leveraging the software to enhance customer care.
