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In this session, the aim is to enhance understanding of safe and effective care principles, emphasizing that all participants contribute to the patient journey, not just healthcare support workers. Attendees are encouraged to reflect on their codes of conduct relating to handling, storage, and documentation of records, recognizing their individual roles in patient care. The discussion will involve sharing stories to illustrate these concepts and to highlight the importance of each person's contribution to the patient experience. Overall, the session seeks to prompt deeper thought about professional standards and responsible caregiving.