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A nursing home resident in South Buffalo has voiced strong complaints about her experience at Sapphire Care, describing it as a "nightmare." In a desperate voicemail to the media, Barbara Kent, a paraplegic, expressed her feelings of being trapped and called for an investigation into the facility, which has a troubling history and a low federal rating of 2 out of 5 stars. She highlighted the dire conditions and lack of care, emphasizing the facility is often a last resort for patients. Kent's situation is compounded by the loss of her youngest son, Rick, who died at 39, leaving her without a caregiver. The 7 Eyewitness News team is looking into these disturbing claims and the facility's past.
